Repairs & Maintenance
Our Repair and Maintenance team are committed to ensuring that all of our properties are maintained and kept in good condition. Properties are assets and we must protect our assets by making sure that they are kept in good condition, so that they are still around well into the future.
Our staff rely on you to report any issues that you may notice within the property or out in the yard to make sure that the property is always safe and secure. If you report an issue as soon as you notice it, the problem can usually be rectified before any further damage is caused.
It is important to understand that there is a process for staff to follow when responding to your report of an issue and request for repairs and/or maintenance. The request will be prioritised accordingly:
Responsive Repair: Within 21 days
Urgent Repair: Within 48 hours
Emergency Repair: Within 24hrs hours
Please note that Urgent repairs are serious but not life-threatening. Emergency repairs are carried out to remove a life-threatening danger or to rectify serious damage to the property.
If you, anyone else living at the property or any visitors cause any damage to the property or it’s fixtures – you WILL be required to have the damages repaired within 28 days and you must inform Gunida Gunyah as soon as possible.
The damages must be repaired to the same standard as prior to the damages so it looks as though the damage never occurred in the first place. This will be at your own costs and you will need to provide us with a copy of the receipt as proof of purchase.
Remember damaging the property is a breach of your lease agreement and if the matter is not fixed in the required timeframe, we will have no choice but to make an application to the tenancy tribunal.
As soon as you have been made aware of, or notice an issue that requires repair or maintenance you must notify us. You must be open and honest with our staff about the problem and describe it in detail. If the issue is classed as tenant damage our staff will advise you on what you will need to do to rectify the issues.
You can report a responsive, urgent or emergency issue by calling the office during business hours on (02) 6742 7038.
If you have an urgent or emergency issue outside of business hours please refer to your lease agreement and contact the emergency contractor on page 2.
You can also contact us on the emergency after hours line by phone 0439 427 503. (Please note this phone number is for emergencies only)
Online reporting tool is not for reporting tenant damage or urgent or emergency jobs.
You can report a responsive issue and request for repairs and/or maintenance online now.
The purpose of this notice is to just update you on the emergency contact details for Housing issues:
All reports and requests for repairs and maintenance are to be reported to the office during business hours, Monday to Friday 8.30am to 12.00pm-12.30pm to 4.00 pm.
Telephone: 1300 764964 or 0267 427038, if the phone is unattended you are more than welcome to leave a message as the message bank is checked twice daily.
Fax: 02 67 426670
These reports can also be submitted through our webpage www.gunidagunyah.com.au at anytime.
For urgent and emergency repairs as listed in the Residential Tenancy Agreement outside of business hours please contact the emergency contractors that are listed on your lease.
For any repair and maintenance issue that could cause personal harm to yourself or the property such as fire, flooding etc. outside of business hours we have provided you with a mobile telephone number: 0439 427 503, this number is not to be used for general housing matters, this phone is not held by one particular staff member but is rotated through Repair and maintenance staff. This phone won’t be answered during business hours, the staff manning this phone will not address general housing matters it is for after hours emergencies only.
For any other tenancy issues please call the general office number as listed above. Regards
The team at Gunida Gunyah